I’m at Dell Headquarters in Austin, Texas and I just came across the posts about your recent experience with buying a laptop. I’m sorry to hear that turned out that way and if I had to venture a guess as to what happened I would say it was probably a case of miscommunication where the rep you dealt with did not understand the situation. I’m familiar with the whole process of having to prove ownership of a system for warranty services but am equally puzzled as to what difference it should make when you’re trying to buy a part. I saw that you already bought a converter to use the UAE adapter there but would still like to have the proper part sent out. If you send me an email with a shipping address to use and the service tag of the system I’ll contact Dell India and have one sent out.

Neil
Dell, Inc.
neil@dell.com