In an interesting critique of Google Hotel Finder, these lines stood out:
As Google grows, its willingness to float bad products is starting to seem a little bit similar to Microsoft, ten years ago. You know what’s also similar? Its dependence on a single cash cow that keeps them from caring whether any single side venture lives or dies.
Which leads us to:
The direct contrast of course is America’s best design-driven company, Apple. Steve Jobs would rather die than release any new product that wasn’t a step-wise improvement over everything that existed before. That’s the mentality of someone that cares about whether people use a product. It’s the mentality of a designer. Google’s mentality is that of an engineer, content to labor over one cool feature at the expense of creating any overarching value.
As the example of Microsoft vs. Apple showed us, the engineer’s mentality can win early in a product cycle, when new features can create great advantages over competitors. But over time, as the tech gets commoditized, it’s companies like Apple, which are focused on integrating all the features, that create world-changing products.